Premium: RMK supports you
You want an account manager to call you and check your work.
Before you start
Have these ready (about 10 minutes)
Step by step
8 steps
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Step 1 of 8 Screen: Premium
How to get there: Services, then Premium.
What you see: What Premium gives you and the price (upgrades pay only the difference).
Tap: Pay and start
What happens next: Your order is made and the payment screen opens.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 2 of 8 Screen: Your payment
How to get there: After Pay and start.
What you see: What you buy and the price.
Tap: Pay with PayFast
What happens next: PayFast opens.
If something goes wrong: If PayFast says no, nothing is charged. Try again, or pay by EFT and WhatsApp us the reference. If the page says payments cannot be taken right now, nothing is wrong on your side: WhatsApp us.
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Step 3 of 8 Screen: Thank you
How to get there: PayFast brings you back.
What you see: We are confirming your payment.
Tap: Start now
What happens next: Your Support screen opens.
If something goes wrong: Do not pay again. WhatsApp us the PayFast reference.
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Step 4 of 8 Screen: Your account manager
How to get there: My home, then the account manager tile.
What you see: Who your account manager is.
Tap: Talk to a person
What happens next: WhatsApp opens with your manager's details.
If something goes wrong: Nobody named yet? RMK assigns them within 24 hours.
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Step 5 of 8 Screen: Ask us for help
How to get there: My home, then Support.
What you see: Your questions and answers.
Tap: Ask us something
What happens next: The question form opens.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 6 of 8 Screen: Ask us for help
How to get there: From Ask.
What you see: "What do you need help with?"
Tap: Next
Type: Your question, for example "How do I add my loan?".
What happens next: Your question is sent. An answer comes within 3 working days.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 7 of 8 Screen: Ask us for help
How to get there: The same screen later.
What you see: The answer to your question.
Tap: Open
What happens next: The answer opens.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 8 of 8 Screen: My invoices
How to get there: My details, then My invoices.
What you see: Your Premium tax invoice.
Tap: the invoice number
What happens next: The PDF downloads.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
Words explained
Upgrade
Moving to a higher account. You pay only the difference.
Tax invoice
The paper that shows what you paid and the VAT in it. Every payment gets one.
Related guides
Ready?
Follow the steps on your phone. Still stuck? A real person answers.