Your account: details, invoices, password, renew, close
You want to change your details, find an invoice, renew or leave.
Before you start
Have these ready (about 5 minutes)
Step by step
8 steps
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Step 1 of 8 Screen: My details
How to get there: My home, then My details (the person icon).
What you see: Your name, cellphone, email and address.
Tap: Save my details
Type: Your cellphone, for example 082 123 4567.
What happens next: "Saved. Your details are up to date everywhere".
If something goes wrong: "That number looks short or long": a cellphone has 10 digits.
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Step 2 of 8 Screen: My details
How to get there: The same page.
What you see: "Send me WhatsApp messages".
Tap: Save my details
Type: Tick or untick the box.
What happens next: Your choice is saved with the date.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 3 of 8 Screen: My invoices
How to get there: My details, then My invoices.
What you see: Every tax invoice.
Tap: the invoice number
What happens next: The PDF downloads.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 4 of 8 Screen: Forgotten your password?
How to get there: Sign in, then the forgotten-password link.
What you see: One box.
Tap: Send me the link
Type: Your email address.
What happens next: An email with a link to choose a new password.
If something goes wrong: No email? Check spam, then WhatsApp us.
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Step 5 of 8 Screen: Notices
How to get there: The bell on your home screen.
What you see: "Your account ends in 30 days".
Tap: the notice
What happens next: How to renew.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 6 of 8 Screen: Standard Account
How to get there: Services, then Standard Account.
What you see: The price for another 12 months.
Tap: Pay and start
What happens next: Your renewal order and the payment screen.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 7 of 8 Screen: Close my account
How to get there: My details, then Close my account.
What you see: What closing means, and a box for why.
Tap: Ask RMK to close my account
Type: Why you are leaving, if you want to say.
What happens next: RMK closes it by the date shown, and tells you.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
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Step 8 of 8 Screen: My details
How to get there: Any time.
What you see: Your details.
Tap: Back to my account
What happens next: Your home screen.
If something goes wrong: If it still does not work, tap "WhatsApp us" at the bottom of the guide and tell us what you see.
Words explained
Tax invoice
The paper that shows what you paid and the VAT in it. Every payment gets one.
POPIA
The law that protects your personal information.
Related guides
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